Starting with DEI 2.2.0, TINV 5.2.0 and TG2 5.2.0, performing a live scan of a Windows 32-bit computer is no longer supported. These computers are rare and do not justify the extensive development effort that ADF can use elsewhere.
If you need to scan a computer running Windows 32-bit you have a few options:
- Often times, these computers have a 64-bit CPU with Windows 32-bit installed on them. In this case, you can perform a boot scan with a Collection Key.
- Create an image of their hard drive and scan it with the ADF desktop application.
If none of these methods have worked, please contact our support so we can help!