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CopyFile Failed error message

What to do if you see the CopyFile Failed error message

If you see this message when attempting to boot a device


Problem mounting the collection Key

Please reboot and try a different USB port


Error description :CopyFile failed


it means the Collection Key has failed to mount. Power down the device and unplug all USB devices.

Plug in ONLY the Collection Key and reboot the device.

If the error message is displayed again please email the contents of the Syslogs folder on the Collection Key to support@adfsolutions.com and we will contact you with a resolution.