Please follow these steps to retrieve your removable drive serial number:
- Remove all plugged in USB drives from your computer.
- Start the Windows PowerShell (from the Start menu, search for Powershell).
- In the Windows PowerShell window, copy and paste the following one line command:
gwmi Win32_USBControllerDevice |%{[wmi]($_.Dependent)} | Where-Object {($_.Description -like '*mass*')} | Sort Description,DeviceID | ft Description,DeviceID –auto | Format-Table -AutoSize - In the output, make sure the Description matches your drive. Copy the serial number.
⚠️The serial number can be found after the last backslash "\" in the DeviceID string. Do not copy the Vendor ID (VID) nor Product ID (PID) ⚠️ - Send the serial number to the ADF support team,
OR
Copy and paste it to the online form supplied to you to obtain your license file.
Make sure to copy/paste that information and not just retyping it as some characters might not be what they look like (o and 0 for example).